Rooted In Nature Policies

All refunds/returns/exchanges for handmade goods are decided on a case-by-case basis. Above all I want you to be happy with your purchase & will do what I can to help make this happen.
Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.
Complaints/Comments/Concerns
Any complaints (comments/concerns) about items may be sent to rooted.in.nature.ca@gmail.com. There is no guarantee of a resolution, but again, I'll do my very best.